Start Date:Level:Study mode:Course location:Course Type:
Flexible2Distance LearningDistance LearningSkills for Employment

What’s it all about?

This qualification is suitable for a range of learners, either working or wishing to work in the housing sector, specifically for a housing association or social landlord and it will develop. knowledge of the functions of social housing and how to support tennants.

There are no formal entry requirements for this course.

Study levelCost

Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal tutor and a learner support advisor.

This course is available:
•Fully on line

All of our award-winning learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.

You will be required to complete a minimum of 130 hours of study to complete this course.

The objectives of this qualification is to:

gain an understanding of the social housing sector
understand the principles of customer service in the social housing sector

understand how to identify, record and report potential issues experienced
by tenants

The course comprises five mandatory modules:

Introduction to the social housing sector
Understand the principles of safeguarding and equality and diversity
Understand mental and physical ill-health
Understand reasons for problematic behaviour
Understand issues affecting isolated tenants


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Why choose Northumberland College?

We are the largest further education provider in Northumberland with campuses throughout the county.

Our student transport scheme is available for eligible students to make getting to and from college as easy as possible.

Our extensive re-development programme will create outstanding new facilities.