.

Customer Service Representative (Ref: VAC001557675)

Salary: £3.90Closing Date: 29 Jul 2019Hours: 30

Serene Beauty & Spa has been open since 2012, offering a range of bespoke treatments and specialising in Micro-blading and Russian lashes. Here at Serene Beauty & Spa we take pride in professionalism and commitment to our customers and staff, and have won the award for small business of the year 2018.

To act as first point of contact for the spa, providing exceptional customer care at all times.

Monday – Saturday shift totaling 30 hours per week

To act as first point of contact for the spa, providing exceptional customer care at all times. Typical duties will include:

Answering the telephone in a confident and polite manner, booking appointments, providing advice and guidance to all clients.

Managing important documents, including client record cards; ensuring that all items are updates and on appropriate systems.

Managing the Spa diary and keeping it updated, contacting clients for any rescheduling. Crating special offers and promoting them on various platforms, Stock taking, General cleaning and tidying of the salon reception, Ability to manage situations with difficult clients and circumstances

 

Skills required: Computer literate, with good skills in Microsoft Office, positive and polite manner.

Personal qualities: Honesty and loyalty are important and having a good personal conduct of behaviour, have initiative during role.

Qualifications required: GCSE Grade A-C/ 4 - 9 in Maths and English (or equivalent). Functional skills will be undertaken at College by applicants without this qualification.

Future prospects: Level 3 Customer Service Specialist.

Reality check: This role is customer facing and applicant must be aware that a clean and tidy appearance is expected, this also includes that acrylic nails are not permitted. There may be occasions where you will need to manage situations with difficult clients and circumstances. This role may include evening or weekend work.

 

DofEDisability ConfidentEU Social FundMatrixNorth Connect