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Inside Contracts - Business Admin L2 (Apprentice Administrator/Receptionist New Build Contract Flooring) (Ref: VAC001532251 )

Salary: £146.25 per weekClosing Date: 03 Jul 2019Hours: 37.5

Business:   Inside Contracts                   Location:  Tynecastle House, Station Road, Prudhoe, NE42 6NP

Dickinsons Contracting operates two divisions from their base in Prudhoe. The largest division is Contract flooring, which predominantly focusses on the supply and fit of various types of flooring to major new housing developments and also commercial properties.

Our dedicated team work in a fast-paced environment managing the process of taking orders, arranging fitting dates, buying the flooring and then liaising with our fitting teams to install the products. Whilst this may sound simple, there are many variables and our clients still expect a first class service even when their build programmes change at the last minute or they have forgotten to place an order and their client is about to move in!

We are the largest independent supplier of carpets and flooring to the new build sector in the region, supplying properties in the East from Berwick in the North to North Yorkshire in the south, and from Lancaster to Biggar on the west coast.

Products that we currently supply and fit include carpets, vinyl, LVT (Luxury vinyl tiles), laminate, safety floors and carpet tiles.

 

 A fantastic opportunity has arisen for the right candidate to join the team at Inside Contracts to complete a L2 Business Administration Apprenticeship.

 

Training to be provided: Business Administration Level 2, In-house training

 Vacancy full description: Working as part of a dynamic team with the consumer in mind at all times. The role will be the first line of response for incoming phone calls. You are there to ensure customer are dealt with in a prompt and courteous manner and the highest level of customer satisfaction is attained, both with internal and external customers.

 

Accountabilities/Typical Duties:

 

  • To provide a positive first impression of the department
  • To achieve and exceed high levels of customer satisfaction
  • To ensure customers are helped to achieve their particular objective when contacting the department.
  • To liaise with fitter and site foremen to schedule works
  • Take phone calls and answer telephone enquiries promptly and politely
  • Transfer calls efficiently to relevant department, announcing caller as appropriate
  • Record customer telephone enquiries for contract flooring and new build and customer care departments.
  • Communicate information on general enquiries accurately and professionally to all customers and departments.
  • Ensure that good relationships are maintained and developed with internal and external customers by meeting their requirements and exceeding their expectations.
  • Ensure messages are accurately recorded and relayed to the appropriate personal/department.
  • Open and distribute post and send post out.
  • Files, scans and invoices in correct locations
  • Produces memos and types out letter as required.
  • Liaises with fitters and site to maintain fitting diary.
  • Understands own responsibilities

 

·         Accepts training in basic health and safety awareness and the specific risks and controls in their workplace, and adheres to the training outcomes and requirements.

·         Complies with company policy and management requirements to ensure the safety and wellbeing of self and others.

·         Reports promptly to management any matters which may affect health or safety at work.

 

To fulfil this role, the job holder will need an ability to:

 

 

·         Maintain a high level of contact with internal and external customers

 

·         Communicate with customers to understand their needs and present solutions to meet those needs with accuracy and assurance

  • Identify dissatisfied customers issues in a professional and empathetic manner
  • Pay close attention to administrative details, ensuring documentation is clear and legible
  • Work independently in a busy, active environment, and without constant supervision, managing own time and workflow effectively
  • Present a consistently professional image to all customers through attitude, behaviour and personal appearance

 

·         Be aware of our Manufacturer Network and an understanding of the products

·         Have an awareness of quality standards and their impact on this job

·         Appropriate customer handling skills

·         Broad understanding of the range of flooring and products available, and recent developments to those products

·         In-house computer systems

·         General office equipment (i.e. telephone systems, copiers, fax machines,)

 

 

 Skills required:

  • A positive ‘can do’ enthusiastic attitude towards addressing the technical challenges facing Inside Contracts and our clients
  • A self-starter who can operate in a dynamic environment and who operates a hands-on approach
  • Customer champion - good listener, consistently delivers on their commitments and promises, and knows when to accept and when to challenge
  • Logical planning and decision making abilities
  • Ability to demonstrate strong attention to detail
  • Ability to communicate effectively at all levels and in all formats
  • Proven ability to partner with internal customers, partners and stakeholders in a manner that results in mutually positive outcomes and credibility
  • A good team player capable of delivering excellent results under pressure and to strict deadlines
  • Ability to role model actions and behaviours consistent with the company values

 

 Personal qualities:

  • Honesty
  • Self-motivation
  • Dependable
  • Trustworthy
  • Adaptability
  • Communication skills
  • Relationship maintenance and building rapport
  • Flexibility
  • Customer focus
  • Computer literacy
  • Integrity
  • Team work
  • Interpersonal sensitivity

 

 Qualifications required: GCSE Grade A-C in Maths and English (or equivalent). Functional skills will be undertaken at College by applicants without this qualification.

 

Future prospects:

Opportunity of a full-time position on completion of apprenticeship.

 
Reality check:

Office Based

Communicate effectively on the phone

Predominantly sitting in front of PC

 

Additional Important Information:

Willingness to learn

DofEDisability ConfidentEU Social FundMatrixNorth Connect