Ian Bell Motorcycles Ltd, Bedlington
Employer Description: We are still a family run business established for over 39yrs. We are one of the former Yamaha premier dealers and thanks to our customers we were the 1st Yamaha dealer to win the CSI award, and thanks once again to our customers we have just won the CSI award again for 2013!!!! So once again thank you to all our Customers.
We pride ourselves on giving the best deal on all new and used bikes. Our quality-used selection is second to none.
Vacancy Short Description: A fantastic and unique opportunity has arisen for the right candidate to complete a Level 2 Customer Service Apprenticeship with a well established and well known Yamaha Premier dealers based in Bedlington.
Training to be provided: Level 2 Customer Service Practitioner Standard
Vacancy full description: Passionate about Motorcycles and customer service? We are too! Ian Bells Motorcycles are looking for a Motorcycle Showroom Ambassador who can share our passion for motorcycles and great customer service. Ideally they are looking for previous retail experience, but we are also very willing to consider someone with a great attitude who is looking for that first break into the motorcycle trade. Delivering a standard level of customer service is not enough! With Ian Bell you will need to genuinely want to take ownership of our customer’s needs, wants and desires. You will want to get fully involved with dealership events and rides, we live and breathe motorcycles – to us this is far more than just a place of work.
You will be responsible but not limited too:
Skills required: Understanding and genuine interest in Motorcycles, Understanding/experience in Business Administration/office work, Self motivated, Excellent Customer Service skills, Target driven, Ability to talk to people over the telephone confidently, Attention to detail, Practical/logical thinker, able to follow instructions, ability to multi task, Communication, IT Literate, Customer Service, Works Accurately, be able to work as part of a team, Experience of working in an office environment, Experience of working in a customer service environment would be advantageous.
Personal qualities: The ideal candidate will have previous retail/customer service facing role experience of the motorcycle trade, but this is not essential. Ideally you should live in close proximity to the dealership. You must be:
Qualifications required: GCSE Grade A-C in Maths and English (or equivalent). Functional skills will be undertaken at College by applicants without this qualification.
Future prospects: Progression to level 3