Unique Magazines Ltd. - Business Administration Apprenticeship Level 3 Standard

Business Administration Apprentice (Ref: VAC001499930)

Salary: £3.70Closing Date: 21 Feb 2019Hours: 35

The Business Administrator is responsible for answering customer enquiries via the website, email, mail and telephone, ensuring issues are dealt with swiftly and in accordance with the Company Values and exceeding the customers’ expectations.

The role will include supporting and liaising with other departments within the company and working towards and achieving the goals of Unique Magazine.

The main function of the position

Ensuring all enquiries are dealt with within appropriate time scales and ensuring customer satisfaction at all times.

Log all enquiries

Communicate courteously with customers and suppliers by telephone, email, letter and face to face.

Investigate and solving customers’ problems, which may be complex or long – standing problems that have been passed on by other team members

Liaising with publishers and 3rd parties either by telephone, email or face to face.

Keeping accurate records of discussions or correspondence with customers.

Greeting visitors and directing them to the appropriate member of staff

Answering face-to-face enquiries and providing information when required

Answering calls and relaying telephone messages, redirecting calls as appropriate

Maintaining the general filing system and file all correspondence

Assisting in the planning and preparation of meetings, conferences and conference calls

Providing and sending out information

Data input

Sales and purchase order processing

Scheduling appointments and making cancellations

Maintaining client relationships

Processing and delivering internal and external mail daily

Ensuring that an adequate supply of stationary is available and re-ordering when necessary

Filing and retrieving paperwork

Providing refreshments for clients and visitors

Performing other duties as required

Performing other duties in accordance with business needs

 

 

Key tasks and responsibilities

Liaising with customers via telephone, email and by letter

Placing magazine orders externally

Liaising with magazine fulfilment companies by telephone and email to check start and end dates of subscriptions

Adding updated prices and visuals to website

Updating and replying to customers via the email tracker

Renewing customer magazine subscriptions

 

 

Interface with people and departments

Distribution

Sales

Customers

Web / IT

suppliers

 

Reporting and liaising channel

Office Manager

 

Opportunities for Personal Development

The Business Administrator will receive an annual appraisal, followed up with a six monthly review of their personal development plan (PDP).

The objective of this is to ensure the ongoing development of the individual and to identify any areas of strength or weakness, which will support and develop the individual in their role within Unique.

Team Meeting

Attend meetings when requested

To contribute to the development of the company

 

Weekly wage: £3.70 per hour – 35 hours per week = £129.50

Working week: 35 hours

9am – 4.30 pm Monday to Friday

 

Future prospects: For the right candidate, progression within the company, full time employment.

Employer Description:

Since 2002 Unique Magazines has been providing customers with access to thousands of popular and specialist magazines. Unique stock over 2000 magazines, newspapers and journals that are available for next day delivery from the warehouse. They also offer a digital subscription service with titles delivered direct to a tablet or mobile device.

Training to be provided:

Apprenticeship STANDARD

Business Admin Level 3 STANDARD Apprenticeship

In house training with employer

Functional skills if required

 

Qualifications required: Level 2 maths & English OR GCSE Grade C or above.

Skills required:

A Level 2 in Business Admin would be desirable but not essential.

Experience of using Microsoft Office particularly the ability to use word and excel to an intermediate level

The ability to organise and prioritise workload and to insure that deadlines are met

Ability to establish basic facts/deal with simple queries appropriately either through phone calls or face to face contact

a creative problem-solving approach and sound, logical decision-making skills;

effective written and oral communication skills;

basic numeracy skills

self-reliance, initiative and the ability to manage time, projects and resources;

 

Personal qualities:

Ability to maintain confidentiality

Positive and flexible attitude

Be patient, tactful, diplomatic and approachable.

Self-motivated

Commitment to Equal Opportunities and Customer Care

Self-development and learning

Ability to think clearly

Trust and integrity

Can do attitude

 

Reality check: This can be a very busy and high pressured role, therefore attitude and behaviour is a key element for the successful candidate. You must be able to take instructions and act on them appropriately.

Important Information:

You will be required to work to the terms and conditions of your contract. This is an excellent opportunity for the right person to grow with this company.

 

 

 

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