Apprenticeship Standard in Customer Service Practitioner Level 2 | Workplace | STD0021X |Northumberland College

Apprenticeship Standard in Customer Service Practitioner Level 2

Location:
Workplace
Level:
n/a
Course Code:
STD0021X
Awarding Body:
Qualification:

Apprenticeship Standard in Customer Service Practitioner Level 2

Start Date:
Flexible/Various

Who is the course for?

People with paid employment in a customer service environment, with products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Do I need any formal qualifications?

Complete an Initial assessment for English and Maths results over 50% for both.

What will I study on the course?

Skills learnt from the workplace will be to high quality service to customers digitally, or through going out into the customer s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Assessor delivery in the work place

Assessor delivery in the work place

Apprenticeship Standard in Customer Service Practitioner Level 2

Progress to Level 3 Apprenticeship

How can I apply for this course?

Apply online by clicking here and registering, alternatively please contact our Help Hub on 01670 841 200, email helphub@northland.ac.uk or drop in to one of our open events.

Alternatively, if this is the course for you please click Book and Enrol Now – please note this option is only available for certain courses.

Where can I get any further information about the course?

You may find further information within this website including within case studies and our media gallery. You may also come along to an open event – dates of college events are listed here http://www.northumberland.ac.uk/events/

DofEDisability ConfidentEU Social FundLeaders in DiversityMatrixNorth Connect